Terms and Conditions

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Terms & Conditions – Nora & Ella

These Terms & Conditions apply to all purchases made through the Nora & Ella website and online store.

By placing an order on our website, you agree to be bound by the following Terms & Conditions.

Applicability

By confirming and completing an order, you acknowledge that you have read, understood, and accepted these Terms & Conditions.

Product Information

We make every effort to ensure our product descriptions, images, and details are accurate.

If errors or inaccuracies occur, Nora & Ella reserves the right to correct or update information without prior notice.

Ordering & Payment

Orders are processed only after full payment has been been received.

Available payment methods may vary depending on your country.

It is the customer's responsibility to review available payment options before completing an order.

Processing & Delivery

Processing time: 1–3 business days after order confirmation.

Estimated delivery time: 7–14 business days, depending on your location.

Delivery times are estimates only and are not guaranteed.

Delays may occur due to customs procedures, courier delays, high seasonal demand, weather conditions, or other unforeseen circumstances beyond our control.

A tracking number will be provided once your order has been dispatched.

Please note that orders are fulfilled and shipped from our international warehouse.

Returns & Cancellations

For returns, refunds, or cancellations, please refer to our separate Return Policy.

Liability

Nora & Ella is not responsible for lost, stolen, or damaged parcels where tracking confirms successful delivery to the shipping address provided by the customer.

Customers are responsible for providing accurate shipping information at checkout.

Any address errors must be reported within 24 hours of placing an order.

Intellectual Property

All content on this website, including text, images, product descriptions, graphics, logos, and website design, is the property of Nora & Ella.

Any use, reproduction, distribution, or modification of website content without prior written permission is strictly prohibited.

Complaints

For any complaints, concerns, or questions, please contact us at info@noraandella.com.

We aim to respond to all inquiries within 5 business days.

Governing Law

These Terms & Conditions are governed by the laws of The Netherlands.

Any disputes arising under these Terms & Conditions shall be subject to the jurisdiction of the competent courts of The Netherlands.

Nothing in these Terms & Conditions limits any consumer rights that may apply under mandatory consumer protection laws.